j3j3 Privacy Policy – How We Handle Your Personal Data

1. Introduction

This Privacy Policy ("Policy") is issued by j3j3 ("j3j3," "we," "us," "our"), the operator of the online gambling and entertainment platform accessible at j3j3.org ("Platform"). This Policy describes how j3j3 collects, uses, discloses, stores, and protects personal data in connection with your use of the Platform, and explains the rights you have under applicable Philippine data protection law.

j3j3 is committed to protecting the personal data of all users, including registered players, visitors, and any individual who interacts with our Platform in any capacity. We process personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines ("NPC").

By accessing or using j3j3, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue your use of the Platform. This Policy should be read alongside j3j3's Terms & Conditions, which govern the overall use of the Platform.

2. Personal Data We Collect

j3j3 collects personal data from you in several ways — directly when you register or interact with the Platform, automatically through your use of the Platform, and in some cases from third-party sources for verification purposes. The categories of personal data we may collect include:

2.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, mobile number, email address, and residential address in the Philippines.
• Identity verification documents: Philippine government-issued ID (e.g., PhilSys National ID, passport, driver's license, SSS ID, UMID), selfie or liveness verification image, and proof of address where required.
• Payment data: GCash mobile number, PayMaya account details, bank account information (BDO, BPI, Metrobank, UnionBank), and transaction records. Full payment card numbers are not stored by j3j3 — they are processed by our PCI-DSS-compliant payment partners.
• Communications: Records of your interactions with j3j3 customer support, including live chat transcripts, emails, and any documents or information you voluntarily submit.
• Responsible gaming data: Deposit limits, loss limits, self-exclusion requests, and problem gambling disclosures you provide to j3j3.

2.2 Data Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and unique device identifiers.
• Usage data: Pages visited, games played, bet amounts and outcomes, session duration, login timestamps, and navigation patterns within the Platform.
• Cookies and tracking technologies: Session cookies, persistent cookies, and similar tracking tools as further described in Section 5.
• Location data: General geographic location derived from your IP address. j3j3 does not collect precise GPS coordinates.

2.3 Data from Third Parties

• Payment processors: Transaction confirmation data from GCash, PayMaya, and banking partners.
• Identity verification providers: Results of automated KYC checks against government ID databases.
• Fraud and AML screening services: Risk scoring and watchlist check results from third-party compliance screening tools.

3. How We Use Your Personal Data

j3j3 uses personal data for the following specific purposes, each of which is supported by a legitimate legal basis as described in Section 4:

• Account creation and management: To register your account, verify your identity, manage your account settings, and provide access to j3j3's services.
• Transaction processing: To process deposits, withdrawals, and other financial transactions via your chosen payment method (GCash, PayMaya, BDO, BPI, Metrobank, etc.).
• Regulatory compliance: To meet our obligations under PAGCOR's regulatory framework, the Philippine Anti-Money Laundering Act (AMLA), and the Data Privacy Act. This includes Know Your Customer (KYC) verification, suspicious transaction reporting, and record retention.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct on the Platform.
• Responsible gaming: To manage deposit limits, loss limits, self-exclusion requests, and to monitor for signs of problem gambling behaviour as part of j3j3's responsible gaming programme.
• Platform personalisation: To recommend games, personalise your dashboard experience, and tailor bonus offers based on your play history and preferences.
• Customer support: To respond to your enquiries, resolve disputes, and improve our support service quality.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted under applicable law. You may opt out at any time.
• Analytics and platform improvement: To understand how the Platform is used, identify technical issues, and improve the overall player experience.

4. Legal Basis for Processing

j3j3 processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act:

• Performance of a contract: Processing necessary to provide the services you have registered for, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, tax laws, and other applicable Philippine legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and general business analytics — where our interests do not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential analytics cookies, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies & Tracking Technologies

j3j3 uses cookies and similar technologies (local storage, session tokens, pixel tags) to operate the Platform, maintain your logged-in session, remember your preferences, measure Platform performance, and deliver relevant content. Cookies used by j3j3 fall into the following categories:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without breaking core Platform functionality.
• Performance & analytics cookies: Used to collect aggregated, anonymised data about how the Platform is used — which pages are visited, how long sessions last, and which games are most popular. This data is used exclusively to improve j3j3's Platform.
• Functional cookies: Remember your preferences such as language settings and display preferences to provide a more personalised experience.
• Marketing cookies: Used only where you have given consent, to track your interaction with promotional content and ensure that marketing communications are relevant to your interests.

You can manage or disable non-essential cookies at any time through your browser's settings (typically found under Settings → Privacy and Security → Cookies). Note that disabling cookies may affect certain features of the Platform.

6. Data Sharing & Disclosure

j3j3 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment partners receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC and document verification services receive identity data strictly for the purpose of verifying your eligibility to use j3j3.
• Compliance and regulatory bodies: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement authorities may receive data where required by law or lawful order.
• Game providers: Technical session data may be shared with game providers (JILI, Pragmatic Play, PG Soft, Evolution Gaming) to the extent necessary to deliver game content and resolve disputes.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and IT infrastructure providers who process data on j3j3's behalf under contractual data processing agreements.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of j3j3's business, personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

7. Data Retention

j3j3 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Active accounts: Personal data is retained for the duration of your account's active status plus a minimum of five (5) years after account closure, in compliance with PAGCOR record-keeping requirements and the Philippine AMLA.
• Transaction records: Financial transaction records are retained for a minimum of ten (10) years as required under Philippine anti-money laundering regulations.
• KYC documents: Identity verification documents are retained for the period required by PAGCOR regulations and applicable law, typically five (5) years from the date of last transaction.
• Support communications: Customer support records are retained for three (3) years from the date of the interaction.
• Marketing data: Where consent for marketing was given and subsequently withdrawn, marketing profile data is deleted within 30 days of the withdrawal of consent.
• Inactive accounts: Accounts that have had no activity for 24 consecutive months may be marked inactive. Players will be notified before any deletion of personal data associated with an inactive account.

8. Data Security

j3j3 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and j3j3's servers;
• Encrypted storage of sensitive personal and financial data at rest;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Regular security audits and penetration testing by independent cybersecurity professionals;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Incident response procedures for identifying, containing, and reporting data breaches in accordance with NPC requirements.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your j3j3 login credentials confidential and for using strong, unique passwords. j3j3 will never ask for your password via any communication channel.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by j3j3:

• Right to be informed: The right to know what personal data j3j3 holds about you and how it is being used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data j3j3 holds about you.
• Right to rectification: The right to correct inaccurate or incomplete personal data. Most account information can be updated directly in your j3j3 account settings; KYC data corrections must be submitted to support.
• Right to erasure: The right to request deletion of your personal data in certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that legal obligations (PAGCOR, AMLA) may prevent full deletion of certain data categories.
• Right to object: The right to object to processing of your personal data for direct marketing or where processing is based on legitimate interests, subject to j3j3's overriding legitimate grounds.
• Right to data portability: The right to receive your personal data in a structured, commonly used format for transfer to another service provider where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact j3j3's Data Protection Officer via live chat or by emailing [email protected] (plain text — not a clickable link). j3j3 will respond to valid requests within 30 calendar days. We may require identity verification before processing data rights requests.

10. Children & Minors

j3j3 is strictly intended for individuals who are 21 years of age or older, as required by PAGCOR regulations governing online gambling in the Philippines. j3j3 does not knowingly collect personal data from individuals under 21 years of age.

If j3j3 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted or anonymised to the extent not prevented by legal obligations, and any deposited funds will be returned through the original payment method subject to verification.

11. Third-Party Links

The j3j3 Platform may contain references to third-party services, such as game providers or payment processors, whose own privacy practices govern the data they collect. j3j3 is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party service you interact with in connection with j3j3.

12. Changes to This Policy

j3j3 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable law. When we make material changes, we will notify registered users via the mobile number or email address on file, or by posting a prominent notice on the Platform, at least 7 days before the changes take effect. The effective date at the top of this page always reflects the most current version. Your continued use of j3j3 after the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact & Data Protection Officer

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact j3j3's Data Protection Officer:

• Live Chat: Available 24/7 within the j3j3 Platform (fastest response).
• Email: [email protected] (plain text — not a clickable link)
• Subject line: Please use "Privacy Request – [your full name]" when emailing about data rights.
• Response time: j3j3 will acknowledge privacy-related requests within 5 business days and provide a substantive response within 30 calendar days.

You may also direct complaints about j3j3's data processing practices to the National Privacy Commission of the Philippines at privacy.gov.ph (plain text reference only — not a link).